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Having a difficult time obtaining license keys for ONTAP 8.2.5, upgraded from 8.1

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Hello,

I have an older FAS2220 that I'm looking to repurpose.  It does not have support and purchasing support is not an option.  The FAS2220 was factory reset without saving the 8.2 keys unfortunately.  I have the 7 character 8.1 keys that came with the unit.  I do not have the 28 character 8.2 keys that were converted when the unit was upgraded while under support.  The 8.1 keys do not work with the current 8.2.5 software currently on the controllers.  I do not want to (and should not have to) downgrade to 8.1 to activate my licenses.

I have read KB 1002746 and understand I need a NetApp employee to provide converted 8.2 keys for me, since there is no self service portal.  I have contacted CSS who advised me to contact my Sales Rep.  Neither have been able to provide me with the apporpriate license keys to re-activate my system.

According to the NetApp website: "All license entitlements are sold per controller, for the life of the controller, and for the original 'sold to' customer."  I have license entitlement, I cannot get NetApp to provide the entitlement.  My question is where do I go from here?   Whom should I speak to?


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